Enter your information below to see the status of your delivery
Our state-of-the-art tracking system keeps you informed every step of the way
Simply provide your first name, last name, and the unique security code that was given to you when you sent your package. This security code helps us identify your specific package in our system.
Our system provides real-time updates on your package's journey. From the moment we receive it to the final delivery, you'll always know exactly where your package is and when it's expected to arrive.
Check back anytime to see the current status of your delivery. Our visual tracking timeline makes it easy to understand exactly what stage your package is at in the delivery process.
Get answers to common questions about our tracking system
If you've misplaced your security code, please contact our customer service team at (818) 761-8440, and we'll be happy to assist you. You'll need to provide some verification information to confirm your identity.
Our tracking system is updated at each major milestone in the delivery process. Typically, you can expect updates within 24 hours of any status change (during business days). For international shipments, updates may take slightly longer depending on customs processing.
Our tracking system uses five status stages to show your package's journey:
Package Received: We have received your package at our facility.
Processing: Your package is being processed and prepared for shipping.
In Transit: Your package is on its way to the destination country (transit times calculated in business days only).
Arrived at Destination Country: Your package has arrived in the destination country and is awaiting final delivery.
Delivered: Your package has been successfully delivered.
The estimated delivery date is our best projection based on current conditions and typical delivery timeframes. Transit times are calculated in business days (Monday-Friday, excluding holidays). While we strive to meet these estimates, actual delivery times may vary due to factors beyond our control, such as weather conditions, customs delays, or local delivery circumstances.
If you have any questions about your shipment or need assistance with tracking, our customer service team is ready to help!
Call us: (818) 761-8440
Business Hours: Monday-Friday 10AM-7PM, Saturday 10AM-5PM
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